Shipping & Return

 

Last updated: February 12, 2026

Thank you for shopping with Antonia’s Promise.

Each piece from Antonia’s Promise is thoughtfully made to order with intention and care. Because of the custom, made-to-order nature of our products, all sales are final.

Final Sale Policy

All purchases made through AntoiniasPromise.com are considered FINAL SALE.

Once an order has been placed, it cannot be canceled, modified, exchanged, or refunded for any reason, including but not limited to:

  • Change of mind
    • Incorrect size selection
    • Incorrect color selection
    • Personal preference or styling expectations
    • Shipping delays outside of our control

 

We kindly ask that you carefully review all product descriptions, sizing details, and order information before completing your purchase.

By placing an order on our website, you acknowledge and agree to this Final Sale Policy.

Made-to-Order Production

All Antonia’s Promise pieces are created specifically for each customer after an order is placed. This production process ensures quality, craftsmanship, and intentional design, but it also means we are unable to restock or resell returned items.

For this reason, we do not accept returns, exchanges, or refunds.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 5 days of delivery so we can review the issue and determine an appropriate resolution.

To report an issue, email: an*************@***il.com

Please include:

  • Your order number
    • Photos of the item and packaging
    • A brief description of the issue

Claims submitted after 5 days of delivery may not be eligible for review.

Shipping Issues

Antonia’s Promise is not responsible for:

  • Lost or stolen packages confirmed as delivered by the carrier
    • Delays caused by shipping carriers
    • Incorrect shipping addresses provided at checkout

Please ensure your shipping address is accurate before completing your order.

Contact Information

If you have any questions about this policy, please contact:

Antonia’s Promise Inc.
138 Main Street, Unit 19
East Rockaway, New York 11518

Email: Promise@antoniaspromise